According to a survey conducted by Salesforce, 86% of customers express a preference for utilizing chatbots over traditional website forms. This shift is noticeable in the healthcare sector as well, where hospitals, clinics, and diagnostic centers are transitioning from traditional website forms to chatbots for patients to schedule appointments or get a callback.

What are Pathology Tests?

Pathology tests play a vital role in identifying specific diseases or combinations of diseases in individuals. These tests are tailored to the unique diagnostic criteria for each medical condition, ensuring accurate results. Having a thorough understanding of these distinctions is crucial for patients when discussing the test results with their doctors. A chatbot can assist in this process. 

Pathology tests are conducted in specialized laboratories, unlike general tests to check blood pressure, sugar levels, and heart rate. Physicians who are unfamiliar with specialized data such as patient history, X-ray and CT scan imaging, tissue samples, histopathological data, microscopy of cells, genomic data, or electronic health records may find it difficult to interpret the results.  Nevertheless, obtaining the final results of pathology tests is dependent on the diagnosis and interpretation process in audiovisual testing programs. 

While a variety of tests are available for diagnosing medical conditions,  the choice depends on the condition’s nature and severity. Most pathology tests, however, fall into three main categories: 

1. Blood, urine, and saliva tests (known as “serum” tests)

2. Imaging scans (such as X-rays and ultrasounds)

3. Biopsy samples (tissue samples taken from inside the body)

To diagnose medical conditions, there are two approaches: 

  1. Physical examination: A regular check-up, known as a physical examination, is a friendly health assessment conducted by your primary care provider (PCP). Your PCP, whether it’s a doctor, nurse practitioner, or physician assistant, will use a stethoscope – that handy listening device you often see draped around their necks – to listen to different parts of your body. It’s like a friendly tune-up, where they might listen to your lungs as you take deep breaths and check in on your intestines. 
  1. Clinical services: The purpose of these tests is to detect changes in levels of specific chemicals or vitamins in blood, urine, or other bodily fluids that can indicate the presence of disease processes. In some cases, clinical tests may seem futile unless the results reveal that someone’s health status has changed significantly.

Why are Pathology Tests Necessary?

Pathology tests are vital in detecting cancer cells and assessing muscle stiffness in patients. These tests can be performed in a wide variety of ways, but the most basic types include stain removal to examine different types of cells, organs, and tissues. Here are four reasons why undergoing a pathology test is essential:

1. Identify potential health risks: By analyzing the levels of specific proteins and antibodies in your blood, a pathology test can help determine your likelihood of developing certain diseases in the future. For instance, if you have concerns about heart disease, starting with a cholesterol test would be highly beneficial.

2. Disease screening: Pathology tests are frequently used as part of screening processes for various conditions. For example, if you’re above the age of 40 and haven’t had a pap smear before, your doctor may recommend one to check for signs of cervical cancer or other underlying issues that could pose problems later on.

3. Accurate diagnosis: It is crucial to obtain an accurate diagnosis when experiencing symptoms that indicate a particular condition or disease. This ensures that your doctor can choose the most suitable treatment options for you and determine whether additional examinations are necessary.

4. Monitoring treatment progress: Pathology tests also play an important role in monitoring how well treatments are working for patients with existing medical conditions or being treated for diseases like cancer or autoimmune disorders.

How Do Chatbots Help Patients Seeking Diagnostic Services? 


Imagine a scenario where scheduling appointments at pathology labs is as easy as having a friendly chat. AI chatbots are revolutionizing the healthcare industry by streamlining processes and ensuring uninterrupted medical services worldwide. 

Chatbots can answer frequently asked questions about pathology tests, procedures, and preparation instructions. This ensures that patients are well-informed and prepared for their tests, contributing to a more efficient and comfortable experience.

Patients no longer have to wait for long hours or visit labs repeatedly to get their medical reports. These chatbots seamlessly connect pathology labs, healthcare centers, and patients on popular platforms like WhatsApp. Patients can quickly check the status of their reports and book tests, resulting in more efficient healthcare services.

Feedback is crucial for any business-customer relationship. These chatbots simplify the collection of feedback, providing valuable insights for healthcare organizations to improve their services and foster business growth.

Patients often turn to online resources to access and review their laboratory test results, as well as gain a better understanding of their medical conditions. But now they can seek the expertise of chatbots to aid in deciphering complex laboratory data or to obtain guidance on effectively utilizing clinical laboratory services. These chatbots also guide lifestyle adjustments after pathology tests are completed. By doing so, patients remain engaged in their healthcare journey beyond the testing phase.  

How do Chatbots help Lab Clinicians in their Work?

Clinicians often face challenges when it comes to understanding detailed laboratory tests. With limited time to search through literature, a more efficient solution is needed. That’s where AI chatbots come in. They save valuable time by handling routine questions and phone calls, allowing them to focus on more critical tasks. Moreover, these chatbots can play a vital role in diagnostic centers by capturing, qualifying, and nurturing patient leads across all channels 24/7.

Additionally, AI chatbots provide personalized consultations by explaining test results to patients. They automate processes like checking the availability of doctors and clinicians, matching it with the patient’s schedule for convenient appointment booking. Beyond this, they assess symptoms and connect patients with the right clinician who can perform the test. 

By offering features such as reminders for procedural appointments and prescription medications, healthcare providers can help patients stay on top of their treatment. Moreover, facilitating seamless payment collection through preferred channels further streamlines the entire process. 

For any complex queries beyond its capabilities, the AI chatbot intelligently routes them to diagnostic experts who are readily available to provide instant assistance when required.By addressing common concerns efficiently and optimizing workflow efficiency, AI chatbots significantly improve interactions between clinicians/patients and doctors.

From Anxious to Assured: The Power of Immediate Responses in Healthcare

Live chat has become a necessity rather than a luxury, with 42% of customers preferring it over email or social media channels. According to a Hubspot report, an immediate response can transform an anxious patient into a satisfied one. Platforms like Akaike’s BYOB (Build Your Own Brain) and Medwiz are ideal for customers seeking simple updates and making basic inquiries. By offloading queries to a chatbot, healthcare centres can reduce call volumes and achieve cost savings.